General Conditions of Safe
Effective February 01, 2024.
(automatic translation)
ARTICLE 1 – SCOPE OF APPLICATION
These General Conditions of Sale apply, without restriction or reservation, to any purchase of the following services: accommodation in a bed and breakfast and optional catering services,
as offered by the Service Provider to non-professional clients (“Clients” or “Client”) on the www.boisgaubau.fr website.
The main features of the Services are presented on the www.boisgaubau.fr.
The Client is required to read them before placing an order. The choice and purchase of a Service is the responsibility of the Customer.
These GCS are accessible at any time on the www.boisgaubau.fr website and will take precedence over any other document.
The Client declares that he/she has read these GCS and has accepted them by ticking the box provided for this purpose before implementing the online ordering procedure on the www.boisgaubau.fr website.
Unless proven otherwise, the data recorded in the Service Provider’s computer system constitutes proof of all transactions concluded with the Client.
The Service Provider’s contact details are as follows:
Baucheron Patricia, 5 Lieu-dit Gaubau, 49700 Doue-en-Anjou
Phone Number: +33 6 60 27 95 71
E-mail address: contact@boisgaubau.fr
The person is subject to the RCS with registration number 832 308 936.
Local or state taxes may be payable. They will be the responsibility of the Client.
ARTICLE 2 – PRICES
The Services are provided at the current rates appearing on the www.boisgaubau.fr website, when the order is registered by the Service Provider.
Prices are expressed in Euros and include VAT.
The rates take into account any discounts that may be granted by the Service Provider on the www.boisgaubau.fr website.
These rates are firm and cannot be revised during their period of validity but the Service Provider reserves the right, outside the period of validity, to modify the prices at any time.
The payment requested from the Customer corresponds to the total amount of the purchase, including taxes.
An invoice is drawn up by the Service Provider and given to the Client when the Services ordered are provided.
ARTICLE 3 – ORDERS
It is the Client’s responsibility to select on the www.boisgaubau.fr website the Services they wish to order, according to the following procedures:
- Selection of the desired period;
- selection of the number of adults (or children +12 years old) and children under 12 years old;
- subject to availability, selection of accommodation(s) selected;
- Selection of optional catering services;
- Payment (deposit or full as per condition);
- Receipt of a booking confirmation email;
- upon receipt of the request issued by the provider through PayPal, payment of the balance.
The sale will only be considered valid after full payment of the price. It is the Customer’s responsibility to verify the accuracy of the order and to report any errors immediately.
Any order placed on the www.boisgaubau.fr website constitutes the formation of a contract concluded at a distance between the Client and the Service Provider.
The Service Provider reserves the right to cancel or refuse any order from a Client with whom there is a dispute relating to the payment of a previous order.
ARTICLE 4 – TERMS OF PAYMENT
The price is paid by secure payment through the PayPal service, whether or not the Customer holds a PayPal account, according to the following terms:
- payment by credit card;
- payment by PayPal account.
The price is payable according to the following conditions and schedule:
- payment of a deposit of 20% of the amount due if the accommodation service starts in more than 3 days (72 hours) or full payment otherwise;
- payment of the balance upon receipt of the request issued by the provider through PayPal, between 48 and 72 hours before the date of arrival in the accommodation.
The Service Provider reserves the right, in the event of non-compliance with the payment terms set out above, to suspend or cancel the provision of the Services ordered by the Client.
Payment data is exchanged in encrypted mode using the protocol defined by the approved payment service provider involved in banking transactions carried out on the site www.boisgaubau.fr.
Payments made by the Client will only be considered final after the amounts due have been effectively collected by the Service Provider.
The Service Provider will not be obliged to proceed with the provision of the Services ordered by the Client if the Client does not pay the price in full under the conditions indicated above.
ARTICLE 5 – PROVISION OF SERVICES
The Services ordered by the Client will be provided in the following manner:
- the accommodation is made available from 3 p.m. on the day of arrival and must be vacated by 11 a.m. at the latest on the day of departure, unless agreed with the Service Provider;
- the Client is not required to clean the premises, knowing that he is expected to use the equipment made available to him respectfully;
- breakfast (included) will be left at the door of the accommodation from 8am each morning, unless otherwise agreed with the Service Provider;
- Dinner (optional service) is made available in the accommodation before 7 p.m. to be warmed up by the Client.
These Services are provided within a maximum period of 24 hours from the final validation of the Client’s order, unless agreed with the Service Provider, under the conditions set out in these GTC at the address indicated by the Client when placing an order on the website www.boisgaubau.fr.
The Service Provider undertakes to make its best efforts to provide the Services ordered by the Client, within the framework of an obligation of means and within the deadlines specified above.
If the requested accommodation service has not been provided within 4 hours after the indicative date and time of supply, for any reason other than force majeure or the act of the Client, the sale of the Services may be terminated at the written request of the Client under the conditions provided for in Articles L 216-2, L 216-3 and L 241-4 of the French Consumer Code. The sums paid by the Client will then be reimbursed to the Client no later than fourteen days following the date of termination of the contract, excluding any compensation or withholding.
In the event of a specific request from the Client concerning the conditions of provision of the Services, duly accepted in writing by the Service Provider, the costs related thereto will be subject to a subsequent additional specific invoice.
In the absence of reservations or complaints expressly expressed by the Client upon receipt of the Services, they will be deemed to be in accordance with the order, in quantity and quality.
The Client will have a period of 24 hours from the provision of the Services to make complaints by email, with all the relevant supporting documents, to the Service Provider.
No claim can be validly accepted in the event of non-compliance with these formalities and deadlines by the Client.
The Service Provider shall reimburse or rectify as soon as possible and at its own expense the Services whose lack of conformity has been duly proven by the Client.
ARTICLE 6 – RIGHT OF WITHDRAWAL – CANCELLATION BY THE CUSTOMER
In accordance with the terms of Article L221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for contracts for the provision of hosting services provided on a specific date and concluded on the Internet.
Any cancellation by the customer must be notified by letter or email to the contact details indicated in ARTICLE 1 of these GTCS.
If the cancellation occurs before the payment of the balance of the stay, the deposit paid will be returned to the Client.
If the cancellation occurs after the payment of the balance of the stay, the deposit remains with the Service Provider and the difference between the total amount paid and the deposit is returned to the client.
If the client does not show up before 7 p.m. on the scheduled day of the start of the stay, this contract becomes null and void and the Service Provider may dispose of his guest rooms. The deposit remains with the Service Provider.
In the event of a shortened stay, the price corresponding to the initial stay remains in full with the Service Provider.
Any additional services not used will be reimbursed.
ARTICLE 7 – LIABILITY OF THE SERVICE PROVIDER – GUARANTEES
The Service Provider cannot be considered responsible or in default for any delay or non-performance resulting from the occurrence of a case of force majeure usually recognized by French jurisprudence.
The Services provided through the Service Provider’s www.boisgaubau.fr website comply with the regulations in force in France. The Service Provider cannot be held liable in the event of non-compliance with the legislation of the country in which the Services are provided, which it is the responsibility of the Client, who is solely responsible for the choice of the Services requested, to verify.
ARTICLE 8 – PERSONAL DATA
The Client is informed that the collection of his/her personal data is necessary for the sale of the Services and their performance and delivery, entrusted to the Service Provider. This personal data is collected solely for the performance of the contract for the provision of services.
8.1 Collection of personal data
The personal data that is collected on the www.boisgaubau.fr website when ordering services by the Client are as follows: surname, first name, telephone number, address and email.
8.2 Recipients of personal data
Personal data is reserved for the sole use of the Service Provider.
The data controller is the Service Provider, within the meaning of the Data Protection Act and as of 25 May 2018 of Regulation 2016/679 on the protection of personal data.
8.3 Restriction of processing
Unless the Client expressly agrees, his/her personal data will not be used for advertising or marketing purposes.
8.4 Duration of data storage
The Service Provider will keep the data collected in this way for a period of 5 years, covering the time of the limitation period of the applicable contractual civil liability.
8.5 Security and Privacy
The Service Provider implements organizational, technical, software and physical digital security measures to protect personal data against alteration, destruction and unauthorized access. However, it should be noted that the Internet is not a completely secure environment and the Service Provider cannot guarantee the security of the transmission or storage of information on the Internet.
8.6 Implementation of Clients’ rights
In accordance with the regulations applicable to personal data, Customers of the www.boisgaubau.fr site have the following rights: they can update or delete data concerning them by writing to the email address contact@boisgaubau.fr.
The data controller must provide a response within a maximum of one month.
In the event of refusal to comply with the Client’s request, the latter must give reasons.
The Client is informed that in the event of refusal, he may lodge a complaint with the CNIL (3 place de Fontenoy, 75007 PARIS) or refer the matter to a judicial authority.
ARTICLE 9 – INTELLECTUAL PROPERTY
The content of the www.boisgaubau.fr website is the property of the Service Provider and is protected by French and international laws relating to intellectual property.
Any total or partial reproduction of this content is strictly prohibited and is likely to constitute an infringement of copyright.
ARTICLE 10 – APPLICABLE LAW – LANGUAGE
These GCS and the resulting transactions are governed by and subject to French law.
These GCS are written in French. In the event that they are translated into one or more foreign languages, only the French text will be authentic in the event of a dispute.
ARTICLE 11 – DISPUTES
For any complaint, please contact the Service Provider by email as indicated in ARTICLE 1 of these GCS.
The Client is informed that he may in any case have recourse to conventional mediation, with existing sectoral mediation bodies or to any alternative dispute resolution method (conciliation, for example) in the event of a dispute.
The Client is also informed that he may also use the Online Dispute Resolution (ODR) platform: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show
All disputes to which the purchase and sale transactions concluded pursuant to these GCS and which have not been settled amicably between the seller or by mediation, will be submitted to the competent courts under the conditions of ordinary law.